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Library · Business terms

Business terms explained

Understand the words behind the reports. Each explanation connects a term to a business situation, shows its limits and links to a fuller explanation or an official source.

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Definitions reviewed September 20, 2026.

BLS

Bureau of Labor Statistics

The U.S. agency that publishes statistics about prices, employment, pay and working conditions. CPI and PPI are two of its price measures.

Why it matters to your business

If a report cites BLS, check which measure it uses, the period covered and whether the figures have been seasonally adjusted. Different BLS measures answer different questions.

For example

A consumer-price report describes what consumers pay; it does not by itself explain changes in your supplier invoices.

Keep in mind: BLS is the agency, not the name of a single index or a recommendation about what your business should do.

Read the guide: Consumer prices rose 0.4% in August. Your costs may have moved differently.

Official source: U.S. Bureau of Labor Statistics

BTOS

Business Trends and Outlook Survey

A U.S. Census Bureau survey of employer businesses about recent conditions and expectations. Its coverage excludes farms. It provides context about business performance, revenue, prices and other measures.

Why it matters to your business

Compare the survey with your own sales, costs and workload. Look for differences by industry, location and business size before treating a national result as relevant to you.

For example

A solo business without employees should recognize that a survey of employer businesses does not directly describe its own business population.

Keep in mind: An index reading is not the percentage by which your revenue or costs changed. The survey cannot diagnose your business.

Read the guide: Businesses reported pressure on revenue while input prices stayed high

Official source: Census Bureau: Business Trends and Outlook Survey

CAC

Customer acquisition cost

The cost of acquiring a defined group of new customers divided by the number of customers in that group. The costs, customer definition and measurement period need to match.

Why it matters to your business

Include the relevant sales and marketing work, then compare acquisition cost with what those customers contribute after direct costs over a stated period.

For example

If $33,000 of acquisition work produces 110 new paying customers, the measured cost is $300 per customer.

Keep in mind: A lead is not necessarily a paying customer. The first sale may not recover the cost, and expected repeat purchases are not guaranteed.

Read the guide: What does one new customer actually cost?

Cash flow

Cash flow

The movement of money into and out of a business over a period. A cash forecast estimates when those movements will happen; actual cash flow records what happened.

Why it matters to your business

Place customer receipts and required payments in the weeks you expect them to clear. Check the lowest balance, not only the total at the end.

For example

A profitable project can require payroll today while the customer pays next month. The timing gap still needs funding.

Keep in mind: Revenue, profit and available cash are different. A forecast is only as dependable as its dates, amounts and assumptions.

Read the guide: The business is busy. Why is cash still tight?

Contribution

Contribution and contribution margin

For the pricing examples here, contribution per sale is the selling price minus the costs that change directly with that sale. The contribution margin ratio expresses that amount as a share of the selling price.

Why it matters to your business

Compare contribution at current and proposed prices, then test how a change in sales volume affects the total available to cover other costs.

For example

A $50 sale with $20 of variable direct costs contributes $30. That is a 60% contribution margin before fixed costs and other items.

Keep in mind: Contribution is not final profit. Use a consistent cost definition and include relevant fees, discounts and delivery costs.

Read the guide: Will a price increase improve the business?

CPI

Consumer Price Index

A measure of the average change in prices consumers pay for a basket of goods and services. BLS publishes different CPI measures; CPI-U covers urban consumers.

Why it matters to your business

CPI can help you understand the wider price environment facing customers. To understand your own costs, compare invoices, contracts, quantities and payroll records.

For example

A delivery business may spend much more of its budget on fuel than the typical consumer basket. Its costs can therefore move differently from the headline CPI.

Keep in mind: CPI is not your business’s inflation rate. A monthly change and a 12-month change cover different periods; seasonal adjustment also affects comparisons.

Read the guide: Consumer prices rose 0.4% in August. Your costs may have moved differently.

Official source: BLS: Consumer Price Index questions and answers

Delegation

Delegation and decision authority

Assigning responsibility for work, together with clarity about which decisions the person may make and the limits that apply. Giving someone a task does not automatically give them authority to decide.

Why it matters to your business

Agree on the result, spending or service limits, records to check, exceptions that require help and how decisions will be reviewed.

For example

A manager may approve a small customer credit after checking the transaction and recording the reason, while larger requests return to the owner.

Keep in mind: The appropriate limits depend on the business and the decision. A disappointing result alone does not prove that the person exceeded their authority.

Read the guide: What should a first manager decide without the owner?

FOMC

Federal Open Market Committee

The Federal Reserve committee responsible for U.S. monetary policy. Its decisions include setting a target range for the federal funds rate.

Why it matters to your business

A policy announcement can matter when you borrow or hold cash, but the effect on an individual loan depends on its contract and timing. Read the benchmark, margin and reset terms in your agreement.

For example

If a loan uses a variable benchmark plus an added margin, check how and when the contract updates that benchmark. The announced federal funds target is not automatically the rate you pay.

Keep in mind: The FOMC does not set the price of every business loan or decide whether your lender will approve you.

Read the guide: The Federal Reserve raised its rate. Your borrowing rate is a different number.

Official source: Federal Reserve: What is the FOMC?

Operating reserve

Operating reserve

Cash deliberately kept available for a defined interruption or delay. The amount depends on the obligations you need to protect and how receipts and payments line up.

Why it matters to your business

Test a realistic problem, such as a major customer paying late, against a weekly cash forecast. Identify how much cash would keep essential payments funded.

For example

If delayed receipts put cash $5,000 below zero and you want to protect a $10,000 minimum, the modeled gap is $15,000.

Keep in mind: The bank balance may include money already committed to bills or taxes. An unused credit line has its own limits and is not identical to cash.

Read the guide: How much cash should a business keep available?

PPI

Producer Price Index

A family of BLS indexes measuring average changes in selling prices received by domestic producers. These look at prices from the seller’s side; CPI looks at prices paid by consumers.

Why it matters to your business

An index related to what you buy or sell can provide context for a supplier discussion or a pricing review. Check the exact category and period, then compare it with your own invoices and quotes.

For example

A producer-price index for a relevant material may help you investigate a supplier increase. Freight, contract terms, quantities and other charges can still make your invoice change differently.

Keep in mind: A broad PPI does not prove that a particular supplier increase is justified or tell you what price your customers will accept.

Read the guide: Will a price increase improve the business?

Official source: BLS: Producer Price Index overview

Profit

Profit

The amount remaining after the costs assigned to a period are deducted from revenue under the accounting method used. Reports may show different profit measures, so check which costs are included.

Why it matters to your business

Read profit alongside cash movement. Look for unpaid invoices, inventory purchases, borrowing and owner payments that explain why profit and the bank balance differ.

For example

A business can report a profit while waiting for customers to pay. It may still struggle to meet a bill due today.

Keep in mind: Profit does not mean the same amount is available to withdraw. Taxable profit can also differ from a management report.

Read the guide: The business is busy. Why is cash still tight?

Reconciliation

Reconciliation

Comparing records that should explain the same activity, identifying differences and documenting how each difference is resolved or remains open. Matching a final total is not enough if the underlying transactions are wrong.

Why it matters to your business

Trace sales through refunds, fees and settlement dates to bank deposits. Keep the original records and assign unexplained differences for review.

For example

A $1,000 sale plus $88 collected tax, less a $32 processing fee, produces a $1,056 deposit. Each part needs its own record.

Keep in mind: Do not delete differences or relabel the deposit as sales just to make totals agree. Timing differences and missing information need explanation.

Read the guide: What records should exist from the first sale?

Revenue

Revenue

The amount earned from selling goods or services before most costs are deducted. When revenue is recorded depends on the accounting method and the transaction.

Why it matters to your business

Keep sales records connected to invoices, refunds, fees and customer payments. A bank deposit alone may not explain the sale that produced it.

For example

A processor can send one deposit after subtracting fees and refunds. That net deposit is not necessarily the revenue figure.

Keep in mind: Loans and owner contributions can increase the bank balance without being sales revenue. Confirm accounting treatment rather than categorizing every deposit as a sale.

Read the guide: What records should exist from the first sale?

SOFR

Secured Overnight Financing Rate

A reference rate published by the Federal Reserve Bank of New York, based on overnight cash borrowing secured by U.S. Treasury securities. It is a market benchmark, not a business loan offer.

Why it matters to your business

If your agreement references SOFR, identify exactly which rate or calculation it uses, the lender’s added margin, any floor or cap, and the reset schedule. Those terms determine how the benchmark affects your loan.

For example

Two agreements that reference SOFR can still have different rates and payments because their margins, reset terms, fees and repayment schedules differ.

Keep in mind: The published overnight rate is not automatically your contractual rate. SOFR averages and other contract-specified calculations should not be treated as interchangeable.

Read the guide: The Federal Reserve raised its rate. Your borrowing rate is a different number.

Official source: New York Fed: Secured Overnight Financing Rate

SOP

Standard operating procedure

Written instructions for a recurring task. A useful procedure explains the starting condition, responsible person, required information, steps, decision limits, exceptions and completion check.

Why it matters to your business

Ask another trained person to use the instructions in normal work. Revise the places where they need to guess or cannot find the necessary information.

For example

A purchasing procedure can say when to count stock, when to reorder, the spending limit and what to check when the delivery arrives.

Keep in mind: A document cannot compensate for missing access, equipment or training. Keep instructions aligned with how the work can actually be done.

Read the guide: Why does service change when the owner is away?